Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
The Royal Marsden Hospital (Sutton)
2021-05-03
Person
1
5
0
Review of Outpatients Department Sutton
3rd May 2021
Three hour wait is totally unacceptable. I’m a person, not a parcel
Suggested improvements
Get nearer to appointment times
The Royal Marsden Hospital (Sutton)
2021-04-27
Person
5
5
0
Review of Radiotherapy Sutton
27th April 2021
Great care, all the staff were lovely
Suggested improvements
Nothing
The Royal Marsden Hospital (Sutton)
2021-04-26
Person
5
5
0
Review of Rapid Diagnostic and Assessment Centre Sutton
26th April 2021
Friendly, approachable staff from start to finish - the lovely volunteer who helped me find the clinic, bright and efficient reception staff, informative and reassuring breast clinician who assessed me, and the friendly, thorough and reassuring sonographer. Thank you all for all you do.
Suggested improvements
Nothing
The Royal Marsden Hospital (Sutton)
2021-04-15
Person
4
5
0
Review of Medical Day Unit (Kingston)
15th April 2021
Have been having treatment at Kingston and Sutton unit since January 2020 and the assistance has been excellent.
Suggested improvements
Not Applicable
The Royal Marsden Hospital (Sutton)
2021-04-14
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 14th April 2021
The APU team were very courteous and helpful despite being short staffed, Margaret was lovely.
The Royal Marsden Hospital (Sutton)
2021-04-01
Person
5
5
0
Review of Rapid Diagnostic and Assessment Centre Sutton
1st April 2021
Last 3 points were not applicable
Suggested improvements
Clear sign posting for the direction to various departments
The Royal Marsden Hospital (Sutton)
2021-03-28
Person
4
5
0
Review of Medical Day Unit (Kingston)
28th March 2021
I did not stay . I attended the Medical Day Unit (kingston)
Suggested improvements
Everything was very good
The Royal Marsden Hospital (Sutton)
2021-03-27
Person
5
5
0
Review of Admission and Pre-assessment Unit Sutton
27th March 2021
I had a pre-op assessment. Everything was done very quickly.
Suggested improvements
Everything was very well done
The Royal Marsden Hospital (Sutton)
2021-03-24
Person
4
5
0
Review of Rapid Diagnostic and Assessment Centre Sutton
24th March 2021
The staff were efficient, caring and reassuring. I couldn’t have asked for more. Every single member of staff I met was friendly and kind and put me at ease.
Suggested improvements
Honestly nothing. The only stressful part I had was on arrival. My sat nav took me to the staff car park and I didn’t know how to locate the patient entrance. Luckily I had given myself enough time and found it with minutes to spare. If others have found this an issue it might be worth noting in the letter.
The Royal Marsden Hospital (Sutton)
2021-03-17
Person
5
5
0
Review of Outpatients Department Sutton
17th March 2021
The last three were not applicable yesterday. Otherwise the overall experience was excellent
Suggested improvements
It was a very busy clinic yesterday morning and sometimes difficult to hear the name of the patient being called especially through masks. As there are two tv monitors in the area, I wonder if names could be shown on the screen to help patients especially as very few people waiting were watching what was being screened.